Flexibility
A large law firm, like any huge organization, is eventually slowed by its own bureaucracy. Over time, large firms become inflexible and tend to operate more and more for the benefit and convenience of its members, rather than the benefit and convenience of its customers. A smaller firm comprised of Boston attorneys is relatively immune from that phenomenon and, therefore, can provide service that is more responsive and better-tailored to each client’s needs.
Efficiency
At a typical larger firm, documents often are repeatedly passed along by redundant layers of junior associates, mid-level associates, senior associates, and junior partners, before getting the attention of a senior partner. That is slow, inefficient, and expensive. The large firm does not care, because that is one of the ways it makes money: by leveraging the billable hours of its professional staff. Small firms, like Bace Law Group, LLC, focuses on collaboration and cannot afford to engage in such activity. You are a big fish. In a large firm, many clients will find they are rather small fish in the firm’s pond, and are treated accordingly. In a huge firm, even a Fortune 500 company may not be a particularly big fish. A small firm has no small fish in its pond. Because repeat business is so desirable, every client is important and is treated accordingly.
Access
Unlike large firms, our Boston and Massachusetts attorneys are happy to have clients contact us, day or night. Clients may contact us via any of the following methods: mail, e-mail, fax, Web site, office phone, home phone, and cell phone. Calls to this office are automatically routed to an attorney cell phone. This office strives to be accessible almost anywhere and anytime, including while away on vacation. If you use a larger firm, when is the last time one of the lawyers there gave you his cell number and urged you to use it?
Value Billing
A small firm gives the client a lower cost for a like kind and quality of work. An experienced, knowledgeable small firm attorney can often perform legal tasks in far less time than would be required by a large firm and its bureaucracy. Large firms can give their staffs a lot: high salaries, bonuses, beautiful mahogany offices, catered food at meetings, golf outings at expensive country clubs, limo service home for anyone working past 5:00, in-house cafeterias, in-house gyms, expense accounts, etc. Well, who do you think is paying for that? The Clients. Small, mobile, and collaborative law groups like ours do not have to pay for that kind of fixed overhead, and can pass the savings along to their clients.
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